You are here

8 Most Popular Phone System Soft Keys

Soft Keys provide a mechanism for users to prioritize the phone system features that they use most frequently. By placing the feature on the front screen of the phone, it is always conveniently located at your fingertips, available for use at the touch of one button. This streamlining allows you to handle your clients with less delay, resulting in higher quality customer service. The picture below demonstrates the location of the soft keys on the Cisco 504G. There are four of them and they are located along the bottom edge of the LCD screen, underneath the Cisco logo.

Cisco 504G

With thousands of phones installed we can now report on which soft keys have emerged as the most popular across all of our business customers. The Cisco phone supports context based soft keys. This means that you will see a different set of soft keys when your phone is on hook, than when you are on actively engaged in a phone call.

The Most Popular Soft Keys for when the phone is on hook or idle:

  1. Redial - Presents a list of all the 60 most recently dialed numbers.
  2. Call Forward - Activates an unconditional call forward.
  3. Do Not Disturb - When Do Not Disturb is enabled, all incoming calls are sent directly to voicemail.
  4. Call Pick Up - Answer your colleague’s ringing phone to provide faster customer service when your colleague will not to be able to answer their phone.

Most Popular Soft Keys for when the phone is in use:

  1. Attended Transfer - Send the caller to a colleague, warning your colleague privately first that the call is coming.
  2. Blind Transfer - Send the caller to your colleague without providing your colleague any warning.
  3. Conference - Add another person to the call.
  4. Call Park - Place the caller on hold in a global parking lot.

These features and more are demonstrated on our youtube channel.

Add new comment

Plain text

  • No HTML tags allowed.
  • Lines and paragraphs break automatically.
This question is for testing whether you are a human visitor and to prevent automated spam submissions.

Monmouth Telecom

Founded as an Internet Service Provider in NJ in 1995, Monmouth Telecom has grown to offer a complete set of innovative and economical Business VoIP Phone Services and Business Internet Services.  We were NJ's first Internet Service Provider turned Telephone Company in 2000 and in 2006 we began providing businesses with increased functionality using VoIP. Learn more about Who We Are and how Hosted PBX / Virtual PBX is changing the face of business telephone service.

Contact Us

Receive a Free Consultation

Customer Service

Technical Support
Primary:     732-704-9000
Secondary: 732-704-1400

Full Contact Information

Monmouth Telecom on FacebookMonmouth Telecom on TwitterMonmouth Telecom on LinkedInMonmouth Telecom on YouTubeMonmouth Telecom on Google Plus



10 Drs James Parker Blvd
Suite 110
Red Bank, NJ 07701

Key Data/Switching Facilities

12 N 7th Street
Camden, NJ 08102

165 Halsey Street
Newark, NJ 07102

423 Washington Av
Pleasantville, NJ 08232

Theme by Danetsoft and Danang Probo Sayekti inspired by Maksimer