Call Parking Feature for Hosted PBX

Summary

The Call Parking feature for Hosted PBX allows you to place a caller on hold and then retrieve them from any phone, anywhere on the system.

Typical Use Cases

1. A customer calls in for employee Ernest and gets the receptionist. The receptionist cannot located Ernest at his normal extension. The receptionist parks the call and pages over the intercom system, "Ernest, you have a call parked in slot 1." Ernest picks up a phone, wherever he may be in the office, and dials parking slot 1 to be connected with the caller.
2. A customer support representative, Carol, is on the phone with a client who wants more to speak with a salesman. Carol parks the call and begins calling the various salespeople until she can get a hold of one of them. Once she has found a free salesperson she can direct that salesperson to "Pick up the call parked in slot 1."
3. An engineer, Ernest, is sitting at his desk on a telephone call with a technical support representative of an equipment manufacturer. The tech support asks him if he is standing in front of the equipment. Ernest says hold on, parks the call, walks to the equipment room, and retrieves the call from a different phone.

Demonstration Videos

This video demonstrates how to park a call and retreive a call using the Cisco 504G.

This video demonstrates the feature utilizing an optional sidecar.

Video Transcripts

This video demonstrates how to park a call and retreive a call using the Cisco 504G.

When you want to put a caller on hold, and then take them off hold from a different phone, or instruct a co-worker to take them off of hold from their phone, then you want to use the call parking feature. Call Parking is a way to place a caller on hold and retrieve that caller from any extension on the system.

When you are on a phone call and you want to park that call, simply press the softkey labeled ‘park’. This will park your caller and announce to you the position where they are parked.

Remember this position, you will need it to retrieve the call at a later time. When you are ready to retrieve the call, you can do so from any extension on your Hosted PBX. Simply dial the parking lot number and you will be re-connected with the caller.

This video demonstrates the feature utilizing an optional sidecar.

When you want to put a caller on hold, and then take them off hold from a different phone, or instruct a co-worker to take them off of hold from their phone, then you want to use the call parking feature. Call Parking is a way to place a caller on hold and retrieve that caller at a later time from any extension on the system.

When you are on a phone call and you want to park that call, simply press the softkey labeled ‘park’. This will park your caller and announce to you the position where they are parked. On the sidecar you will see one of the parking lot locations turn red. This is a visual indication of where your caller is parked.

Remember this position, you will need it to retrieve the call at a later time. When you are ready to retrieve the call, you can do so from any extension with a sidecar by pressing the lit button where the caller was parked. You can also retrieve the call from an extension without a sidecar by simply dialing the parking lot number.